Contact

What to write about

Questions about the product

Whether it fits how you teach, and what it does not do yet.

Something is broken

Include the address you were on and roughly when. If a payment is involved, say so first — a booking is confirmed by the payment processor rather than by the browser, so a payment that went through is recorded even when the page did not say so.

A refund or a dispute

A booking is refunded on the cancellation terms it was sold under, and the terms page sets out how. Ask the instructor first — they hold the booking.

Deleting your data

Say what you want removed. The privacy page sets out what is deleted and the ten things that are kept, with the reason for each.

Security

Report anything you find to security@bricksofa.com, where Brick Sofa reads security reports for every product it makes, with enough detail to reproduce it. Please do not test against a real instructor's bookings or a real client's data.

Leaving Google booking

An instructor who listed their place on Book on Google, or their lessons on Things to do on Google, takes each off from their console: Console → Your page → Book on Google or Things to do on Google → Turn off. Palaestral stops sending it to Google that night, and Google removes it within a few days.

If you own a Google Business Profile that Palaestral lists and you hold no Palaestral account, write to hello@palaestral.com from the address on the profile, naming the business and, where it has one, its address. The listing is withdrawn within five business days of your message, and is not sent to Google again.

If you are a client of an instructor

Anything about a specific lesson — the time, the meeting point, what to bring, cancelling — is faster from your instructor directly. They hold the booking; this address does not.