Setting your cancellation terms.

If I change my terms, which bookings do they reach?

The terms in force when a client books are copied onto the booking, and a cancellation is priced from that copy. You can change your terms at any time; the change reaches what you sell from then on and never a seat already sold.

If you write none of your own, you sell under the default, Standard: “100% back 1 day ahead or more; 50% back 12 hours ahead or more. 100% back if conditions are called.”

How much comes back when a lesson is cancelled?

The client cancels

The share your terms give for the notice left, from the moment they cancel to the start of the lesson. A client cancels from their booking's own page, and is shown the amount before they confirm.

You call the lesson off

Everything paid comes back, whatever your terms say about notice.

You call it off for conditions

The share your terms set for conditions: water too flat or too big, a closed trail, weather nobody should teach in. You can offer each client another time instead, and hold their seat on it for up to 48 hours.

The client does not turn up

Nothing is sent back automatically. Where your terms give something back for a no-show, returning it is yours to do from your Stripe dashboard.

What comes back on a lesson paid with credits or a membership?

A booking paid with lesson credits gets credits back rather than money, in the same share rounded down to whole lessons. A visit from a membership comes back on a cancellation your terms would refund in full, and is used on any other.

Can I charge a fee for cancelling late or not turning up?

Your terms may state a late-cancel fee and a no-show fee, each between $0.50 and $500.00. They apply only to a lesson an unlimited membership pays for, and the client agrees to them when they sign for the lesson. A fee is charged to their card on file 24 hours after it arises, and until then you can waive it.

The terms page sets out every case, including cover a client buys at booking and gifts.